Shipping Policy
We work to process and deliver your InsoleLux order as smoothly as possible. This policy explains order processing, tracking, delivery estimates, and shipping support.
Processing Time
Most orders are reviewed, prepared, and processed within 1–3 business days.
Transit Time
After dispatch, estimated shipping transit time is 7–12 business days.
Total Estimate
Most orders arrive within 8–15 business days from the order date.
Order Processing
After your order is placed, we begin processing your purchase for shipment. Most orders are processed within 1–3 business days. Processing times may vary during weekends, holidays, high-volume periods, or when additional order review is required.
Shipping Addresses
Please make sure your shipping address is complete and accurate before placing your order. InsoleLux is not responsible for delays or delivery issues caused by incorrect, incomplete, or outdated address information.
Delivery Estimates
Most InsoleLux orders are delivered within 8–15 business days from the order date. This estimate includes order processing time and carrier transit time.
| Shipping Step | Estimated Time |
|---|---|
| Order Processing | 1–3 business days |
| Shipping Transit | 7–12 business days after dispatch |
| Total Estimated Delivery | 8–15 business days from order date |
Delivery estimates are not guaranteed and may vary by location, carrier service, weather, holidays, customs processing, or other events outside our control.
- Estimated transit time begins after the order has been processed and shipped.
- Carrier delays may happen after the package leaves our facility or fulfillment partner.
- Some locations may require additional delivery time.
Tracking Information
When tracking is available, you will receive tracking details by email after your order ships. Please allow time for the carrier to update tracking activity after the shipping label is created.
Lost, Delayed, or Missing Packages
If your package appears delayed, missing, or marked delivered but not received, please contact the carrier first and then reach out to our support team with your order number and tracking details.
International Shipping
If international shipping is available at checkout, customers are responsible for any applicable customs fees, import duties, taxes, or local charges required by the destination country.
How long does delivery usually take?
Most orders are delivered within 8–15 business days from the order date. This includes 1–3 business days for order processing and 7–12 business days for shipping transit after dispatch.
How do I track my order?
When tracking is available, you will receive a tracking link by email after your order ships.
What if I entered the wrong shipping address?
Email support@staging.insolelux.com as soon as possible with your order number. We cannot guarantee changes after processing begins, but we’ll do our best to help.
Who should I contact about shipping questions?
Contact our support team at support@staging.insolelux.com with your order number and shipping question.
Need Help With Delivery?
Have a question about tracking, delivery updates, or your shipping address? Our support team can help review your order.
Contact Support